Privacy Policy

Effective Date: August 7th, 2025

This Privacy Policy explains how Epic Logistics LLC (collectively "Epic", "Epic Teams", "we", "us", or "our") collects, uses, discloses, and protects your information when you use our website located at https://epicteams.app ("Website or App"), our mobile application ("App"), and our associated services (collectively, the "Services").

By using the Website or App or Services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Website or App or Services.

1. Information We Collect

  • Account Information: Name, email address, profile photo, organization details
  • Usage Data: Log files, device information, browser type, IP address
  • Content: Messages, files, and event data created within the platform

2. How We Use Your Information

  • Provide and maintain the Services
  • Respond to support inquiries and feedback
  • Improve the functionality and user experience
  • Communicate important updates or administrative messages

3. Legal Basis for Processing

  • Contractual necessity
  • Legitimate interests in maintaining and improving our Services
  • Institutional direction when operating under FERPA-compliant agreements

4. Sharing Your Information

We do not sell or rent your personal information. We may share information with the following trusted third-party providers:

  • Supabase – data and storage
  • Clerk – user authentication
  • Vercel – website hosting
  • Resend – transactional email delivery
  • PostHog – product analytics

These providers are contractually obligated to protect your data and only use it to support our Services.

5. FERPA Compliance

When working with colleges or universities, Epic Teams operates as a FERPA-compliant school official. We access educational records only as directed by the institution and only to provide contracted services.

6. Data Retention

  • For active users and institutions: as long as the account is active
  • For institutions that do not renew: 90 days after contract termination
  • Upon request: users or administrators may contact us to request deletion at any time

7. Security Measures

  • Data encryption at rest and in transit
  • Access control and authentication
  • Regular monitoring and updates to security infrastructure

8. Your Rights and Choices

  • Access the data we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your data

To exercise these rights, email us at contact@epicteams.app.

9. Children’s Privacy

Our Services are not intended for users under the age of 16. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on our Website or App with an updated effective date. Your continued use of the Services after changes indicates your agreement.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at: Email: contact@epicteams.app

Last updated: August 7, 2025